Frequently Asked Questions

At the Amicasa store, you can shop in two ways: OPTION 1: Direct Shipping Buy everything you want, and we’ll ship it the next business day. Just like in any online store, you add products to your cart, and before completing the purchase, you’ll be asked to enter your address to calculate the shipping cost. OPTION 2: Store at Amicasa The order you place in our store will be added to your Amicasa account. When you make a purchase, a package will be created in your account with your order information. Its status will be "pending" until our staff assembles your order. At that point, it will change to "received," and you’ll be able to request shipment along with other packages you have in our warehouse.

At Amicasa, we offer a unique consolidated shipping service from Amicasa Japan to Amicasa Korea. This means you can send your products from Amicasa Japan to Amicasa Korea for a minimal per-kilo cost. This type of shipping must be requested from Amicasa Japan and occurs every two weeks. This service is useful if you want to send just one box and combine packages that arrived in Japan and Korea.

Yes, Amicasa stores your packages and envelopes for a maximum of 120 days from the date the package arrives: 30 days free plus 90 days at a cost of $0.50 per day per package.

To get the most out of Amicasa, it’s recommended to request shipment to your country after you have several packages (three or more) in your mailbox, as the package storage is free for 30 days. You can shop for over a month at different Korean stores and then request shipment of everything together before the 30 days are up.

Amicasa is a mailbox and warehouse located in South Korea. As a mailbox service, we provide our address so that you can make online purchases from Korean websites and save on final shipping costs. Amicasa receives your purchases and updates their status in your user profile. From our client platform, you can request the shipment of one or more packages together, as well as extra services like photos or package inspection. By using Amicasa, you have access to our preferential rates for international shipping with companies like DHL and UPS. Additionally, we offer shipping through EMS and EMS Premium. You get to choose the transportation company for your orders according to your preferences when requesting the shipment.